Privacy Notice

We are committed to protecting your personal data and being transparent about how we handle it. This notice explains how we collect, use, and protect your personal data, as well as your rights under the General Data Protection Regulation (GDPR).

Who We Are

Kae Spencer Psychotherapy and Counselling provides psychotherapy and counselling services alongside nutritional guidance to support your mental and physical well-being. We also offer workshops for mental wellness to promote emotional resilience and healthy lifestyle practices.

What Data We Collect

We collect personal data when you use our services, including:

- Personal details: Name, contact information, and address
- Health-related information: Mental health history, dietary habits, and other relevant health data
- Payment information: Credit card and billing details

You provide this information when booking appointments, communicating with us, or using our services.

How We Use Your Data

We use your personal data to:

- Provide psychotherapy, counselling, and nutritional guidance
- Communicate with you about services, appointments, and wellness workshops
- Process payments for services rendered
- Comply with legal and regulatory requirements

Legal Basis for Processing Data

We process your personal data based on the following grounds:

- Contractual necessity: To provide the services you have requested.
- Legitimate interests: To communicate with you and improve our services.
- Consent: For sharing data with other healthcare providers, if applicable.

You can withdraw consent at any time.

Sharing Your Data

We will not share your personal data with third parties except:

- With your consent (e.g., sharing with your GP or other healthcare providers)
- For administrative purposes (e.g., payment processing)
- When required by law (e.g., to comply with legal obligations)

We take appropriate measures to protect your data when sharing it with third parties.

Your Rights

Under GDPR, you have the right to:

- Access your data (request a copy of the personal data we hold about you)
- Rectify any inaccurate data
- Erase your data (request deletion, subject to legal restrictions)
- Restrict processing of your data
- Object to certain types of processing
- Data portability (request your data in a commonly used, machine-readable format)

To exercise these rights, please contact us at kae@kaespencer.com

Data Security and Retention

We take appropriate security measures to protect your personal data from unauthorised access, loss, or alteration. We retain your personal data only as long as necessary to provide our services and comply with legal obligations.

Cookies

Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser settings. 


Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on our website, and the updated version will be effective from the date of posting.