Privacy Notice

We are committed to protecting your personal data and being transparent about how it is handled. This notice explains how we collect, use, and protect your personal data, as well as your rights under UK GDPR.

Who We Are

Kae Spencer Psychotherapy and Somatic Practice provides psychotherapy and counselling for a wide range of emotional, psychological, and relational concerns. This includes support with anxiety, depression, trauma, burnout, body image, eating difficulties, and relationship patterns.

We also offer workshops and educational resources to support emotional wellbeing and personal development.

What Data We Collect

We may collect and process the following personal data

1 Personal details such as name, contact information, and address
2 Health information including mental health history and other relevant clinical information
3 Appointment and communication records
4 Payment and billing information

This information is collected when you enquire about, book, or receive our services.

How We Use Your Data

We use your personal data to

1 Provide psychotherapy and counselling services
2 Manage appointments and communicate with you
3 Process payments
4 Maintain accurate clinical records
5 Comply with legal and regulatory obligations

Legal Basis for Processing

We process your personal data under the following legal bases

1 Contract to provide the services you have requested
2 Legitimate interests to manage our practice and communicate with you
3 Legal obligation to meet clinical safeguarding and regulatory requirements
4 Special category data processing under UK GDPR Article 9 2 h for the provision of health care and therapy services

Sharing Your Data

We will not share your personal data with others unless necessary

1 With your consent for example when coordinating care with your GP or other healthcare professionals
2 With service providers who support our administration such as payment processors
3 When required by law or safeguarding obligations

All service providers are required to handle your data securely and in line with data protection law.

Data Security and Retention

We take appropriate technical and organisational measures to protect your personal data from loss misuse or unauthorised access

We retain clinical records for 7 years after the end of therapy in line with professional and legal requirements after which they are securely deleted

Your Rights

Under UK GDPR you have the right to

1 Access your personal data
2 Request correction of inaccurate data
3 Request deletion of your data where appropriate
4 Restrict or object to processing
5 Request transfer of your data in certain circumstances

To exercise these rights please contact mailto:kae@kaespencer.com

Data Protection Complaints

If you have any concerns about how your personal data is handled please contact Kae Spencer Psychotherapy and Somatic Pratice at :kae@kaespencer.com

We will acknowledge receipt of your complaint within 30 days and will investigate and respond as soon as reasonably possible We will keep you informed throughout the process

If you are not satisfied with our response you have the right to contact the Information Commissioners Office the UK independent authority for data protection

Cookies

This website uses only essential cookies required for its basic functioning unless otherwise stated

If non essential cookies are introduced in the future appropriate consent will be requested through a cookie consent banner

Changes to This Privacy Notice

We may update this Privacy Notice from time to time Any changes will be posted on this website and the updated version will take effect from the date of posting